THE PURPOSE OF THE ENGINEERING TECHNICIAN ROLE IS TO:
Troubleshooting of Alstom products at customer site in order to ensure their availability.
Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
MAIN RESPONSIBILITY WILL BE:
KEY ACCOUNTABILITIES:
Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
Carry out Fleet check activities
Reports & register any deviation (failure/event) in Failure Management data base including configuration data
Support operation helpdesk
Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
Support Implementation Field Modifications (FM operator), if required
Support specific technical investigations by Engineering or internal/external Suppliers
Recommends preventative and corrective actions
Instructs and directs operators in field modification and repairs if needed
Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
Lead Troubleshooter team, if needed
Conducts peer reviews of PI activities and provide technical leadership if requested
Contribute to Return of Experience
Performance measurements:
Achievement of contractual availability (milestone) targets
Characterization of K1S/K2/K3 issues on time (considering K1S - safety relevant issue, K2 - issue causing major passenger service disruption, K3 - issue having impact on service availability and product reliability)
Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
Availability of configuration update data
Audit results (internal and external)
Customer satisfaction of technical expertise
Compliance with EHS rules and work-related processes
THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:
BTech Engineer (Electrical / Electromechanical)
3- 5 years in a electrical/electronic/pneumatic testing environment
Environment, Health and Safety knowledge/exposure
Hands on Test & Commissioning, fault finding & repair experience
Working experience in Mechanical and Electrical Fault-finding
Experience in analytical fault reporting and report writing
Ability to read and understand drawings and schematics
Experience in Industrial activities related to Electrical, Control, onboard communications & network systems within process industry, railways or factory automation
Railway industry knowledge will be an advantage
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING COMPETENCIES
Agile mindset
Inclusive mindset
Responsible mindset
Sound MS Office skills
Good knowledge in IT tools and smart devices
Fluent in English Verbal and Written
Team Player. Spirit of "Team Trust Action"
Self-Motivation
Result driven
Customer orientated
Ability for problem-solving and efficient decision-making in environment
Ability to work across sites/functions in a multi-cultural environment
Understanding of computer System Diagnostic
Solid Electrical / Mechanical background and understanding of engineering principles
Knowledge of maintenance engineering principles
Willing to work shifts and standby as and when required (possible weekend work)