Enashipai Resort & Spa Spa Supervisor Jobs in Kenya;Oversee daily operations of the spa, ensuring exceptional guest experiences, smooth staff coordination and adherence to hotel service standards. Acts as a key point of contact for guests and therapists during shifts.Key Responsibilities
Enashipai Resort & Spa Spa Supervisor Jobs in Kenya;
Key Responsibilities
Supervise daily spa operations including scheduling, treatment room readiness and guest flow.
Lead, train and motivate spa therapists, receptionists and attendants.
Handle guest inquiries, feedback and service recovery professionally.
Monitor inventory of spa products and supplies, and coordinate reordering.
Ensure compliance with hygiene, safety and licensing regulations.
Assist with rostering, performance monitoring and staff coaching.
Support achievement of spa revenue targets through upselling and retail sales.
Maintain cleanliness, ambiance and presentation standards throughout the spa.
Prepare shift reports and communicate updates to Spa Manager.Requirements
Requirements
Diploma/Certification in Spa Therapy, Cosmetology or Hospitality Management.
2–4 years’ spa experience, with at least 2 years in supervisory role.
Strong knowledge of spa treatments, products and wellness trends.
Excellent guest service, leadership and communication skills.