Emerge Egress Consulting Team Lead - Nairobi Jobs in Kenya;The Team Lead will oversee and support the achievement of business targets while ensuring effective team performance, operational efficiency, quality standards, and excellent customer service.Core Duties & Responsibilities
Emerge Egress Consulting Team Lead - Nairobi Jobs in Kenya;
Core Duties & Responsibilities
Oversee daily team operations, ensuring productivity targets and service standards are consistently achieved.
Drive sales and client acquisition by identifying new business opportunities and engaging prospective clients.
Monitor team performance, productivity, quality, attendance, and KPIs, taking corrective action where required.
Coordinate task allocation and team coverage to ensure smooth operations.
Identify performance gaps and implement action plans to improve results.
Manage customer and operational escalations, coordinating with stakeholders for timely resolution.
Prepare and share regular performance reports highlighting key results, challenges, risks, and areas requiring attention.
Analyse sales and operational performance to identify trends, gaps, and opportunities.
Identify and implement process improvements to enhance productivity, efficiency, and service quality.
Support implementation of new initiatives, processes, and business requirements.
Perform any other duties reasonably assigned by management.Job Specifications & Qualifications
Job Specifications & Qualifications
Diploma or Bachelor’s degree in Sales, (adsbygoogle=window.adsbygoogle||[]).push({});Marketing, Business Administration, or related field.
Minimum 3 years’ sales experience, preferably with team leadership or supervisory background.
Proven track record of achieving sales targets and KPIs.
Demonstrated ability to coach, motivate, and manage a sales team.Key Competencies
Key Competencies
Ability to take ownership of team results and daily activities.
Confident decisionmaking and issue resolution skills.
Strong customer focus with practical problemsolving approach.
Commercially minded with clear focus on achieving results.