Ecosystem Trainer (makueni, Kenya)

The job

The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and its offers.

In this role, you'll be responsible for:

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how Tiko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with.
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times.
• Updating actors when new offers are introduced on the platform and providing the training on how these can be accessed, and on how they work.
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

• You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can lead a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Makueni, Kenya (mandatory).
• 4+ years of experience in community development and public health programs (SRH).
• Over 3 years working experience in facilitating or training of trainers (ToT).
• Proven experience in developing learning programmes
• Degree in Social Science, Public Health, Community Development, or a related field preferred.
• Approachable and works well in a team.
• Experience with Salesforce is a plus.
• Fluency in English, Swahili (mandatory).

Compensation & Benefits

• The gross salary range per month for this position is Ksh178,000 - Ksh220,000. Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Medical insurance with Old Mutual Insurance
• Provident fund - 4% of gross is paid by Tiko
• Accident insurance with Absa Life Assurance
• Communting allowance - Ksh.2000 per month
• Airtime / internet for work purposes - Ksh.4000 per month
• A personal development budget of 500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you'll do your best without the need for unnecessary rules or micromanagement