- The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the county to do regular in-person checkups with actors.
You'll also be responsible for:
- Responding to questions asked by actors across ecosystems via phone, internet and other sources.
- You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
- Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
- Coordinating activities with other field teams to ensure work runs smoothly and effectively.
- Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in.
- This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
- Mapping and setting up new Tiko ecosystems and finding and contracting all new actors
- You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.
- You are currently based in Nyanza (mandatory).
- A degree or relevant working experience in a similar field.
- Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
- 3 - 4 years of working experience in a similar area.
- Salesforce experience is a plus.
- You are approachable and work well in a team.
- You are fluent in English (mandatory)
The gross salary per month for this position is Ksh205,000 - Ksh256,446. Your final salary will be determined based on your experience and alignment with your future colleagues.
In addition to your monthly salary, we offer you:
- Medical insurance with Old Mutual Insurance
- Provident fund - 4% of gross is paid by Tiko
- Accident insurance with Absa Life Assurance
- Communting allowance - Ksh.2000 per month
- Airtime / internet for work purposes - Ksh.4000 per month
- A personal development budget of 500 per year to invest in your professional growth
- Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
- The opportunity to shape a growing, impactful product and leave your mark on how we work
- A culture built on trust - we believe you'll do your best without the need for unnecessary rules or micromanagement