Are you passionate about online retail, fashion and driving sales? Our client is looking for a commercially minded E-commerce Sales & Customer Experience Manager who can take an established online store to the next level.
This is more than a website management role. You will be responsible for turning online traffic and customer enquiries into sales, growing the customer base and ensuring customers have a positive experience from their first enquiry through to their purchase.
Working alongside an existing marketing team and product administrator, you will have the opportunity to take ownership of online sales performance and make a direct contribution to business growth.
Minimum Requirements:
3 - 5 years' experience in e-commerce sales or online retail management.
A proven track record of growing online sales and achieving commercial targets.
Practical experience working with Shopify.
Good working knowledge of Google Ads, Meta Ads and digital marketing campaigns.
Understanding of conversion optimisation, customer retention and online sales strategies.
Experience in fashion, footwear or lifestyle retail will be highly advantageous.
Excellent written and verbal communication skills.
Strong customer service skills with the confidence and ability to close sales.
Analytical, commercially aware and comfortable working with sales figures and performance targets.
Self-motivated, proactive and able to take ownership of results.
Key Responsibilities:
Take ownership of e-commerce sales, revenue growth and conversion targets.
Develop strategies to attract new customers, increase repeat business and improve customer retention.
Manage and optimise digital advertising campaigns across Google, Meta and other relevant platforms.
Respond to customer enquiries via WhatsApp, email and online channels, converting enquiries into sales.
Follow up on potential customers, abandoned checkouts and outstanding sales opportunities.
Work closely with the marketing team on promotions, campaigns and initiatives to drive online sales.
Monitor website performance, advertising spend, conversion rates and overall profitability.
Identify opportunities to improve the online shopping experience and customer journey.
Provide weekly sales and performance reports, highlighting results and opportunities for improvement.