Product Sourcing & Buying Support: Identify and evaluate new product and supplier opportunities, prepare recommendations and support range expansion in line with the merchandising strategy.
Supplier Coordination: Maintain day-to-day supplier communication, source product information and assets, follow up on orders and support supplier administration. Assist with commercial negotiations as required.
Product Management: Create, update and maintain accurate product listings, including descriptions, images, pricing, product attributes and categorisation, while adhering to agreed listing standards.
SEO & Content: Upload and optimize product pages for SEO & AI, ensuring content is accurate, complete and aligned with agreed SEO/AEO best practices.
Website Merchandising & QA: Maintain accurate product, pricing, promotional and merchandising information across the website; audit product pages and collections for errors and resolve issues promptly.
Inventory & Replenishment: Monitor inventory and sales data, identify stock risks and replenishment requirements, and prepare ordering recommendations to maintain healthy product availability.
Product Promotions: Support weekly deals, campaigns, launches and clearance activity by preparing product recommendations and executing approved merchandising and promotional changes.
Reporting & Analysis: Maintain recurring product, category, supplier and inventory reporting; identify trends, exceptions and opportunities requiring management attention.
Trends & Research: Conduct product, competitor and market research to identify opportunities and help keep ONO at the forefront of the adult wellness revolution.
Imports & Logistics Support: Assist with import orders, shipment administration, international supplier communication and customs documentation where required.
Graphic Design: Basic Canva or similar design capability is highly beneficial for product imagery and simple merchandising assets.
Operations Support
Returns & Product Assessments: Receive and physically assess returned or faulty products, document findings and coordinate the appropriate refund, replacement, exchange or supplier resolution in line with company policy.
Customer Service Support: Assist the CS team with product, stock, courier and customer queries, and resolve merchandising-related escalations promptly and accurately.
Customer Feedback: Capture recurring product complaints, quality issues and customer feedback, identify patterns and escalate material trends for corrective action or supplier follow-up.
Operational Admin: Assist with stock discrepancies, courier claims, collections, deliveries, stocktakes and other day-to-day ecommerce administration as required.
Project & Process Support: Maintain assigned tasks, trackers and SOPs, provide progress updates and support the Ecommerce Manager and Operations/Project Management function with implementation of merchandising and ecommerce initiatives.
Experience and Qualifications:
Bachelor's degree in business, marketing, ecommerce or a related field.
Experience in ecommerce, retail, merchandising or a similar environment is advantageous.
Exceptional attention to detail and a strong sense of ownership and accountability.
Strong copywriting, written communication and interpersonal skills.
Highly organised, process-driven and able to prioritise multiple recurring workflows and deadlines.
Strong analytical ability with confidence working with product, sales and inventory data.
Proficient in Google Workspace and Microsoft Office Suite; strong Excel or Google Sheets skills are highly desirable.
Previous experience with Shopify and inventory management or forecasting software is advantageous.
Basic knowledge of SEO, digital merchandising and ecommerce best practices is a plus.
Basic Canva or photo-editing capability is beneficial.
Comfortable working professionally with adult wellness products, terminology, customer queries and returned products.
Positive, proactive attitude with a willingness to learn, solve problems and grow into ownership of the merchandising function.