At Genesis Group, we`'`ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.
We are recruiting to fill the position below: Job Title: E-Commerce Agent
Locations: Aba - Abia and Warri - Delta Employment Type: Full-time
Job Description
Are you smart, hardworking, tech-savvy, and interested in working in the fast-growing world of online business? We are looking for a motivated and responsible E-Commerce Agent to join our team!
The E-Commerce Agent will be responsible for managing online sales activities, assisting customers, processing orders, and ensuring a smooth shopping experience for customers.
Key Responsibilities
Manage and monitor online sales platforms and product listings.
Respond to customer inquiries through WhatsApp, social media, and other online channels.
Assist customers with product information, pricing, and order placement.
Process and track customer orders.
Follow up with customers to ensure satisfaction and encourage repeat purchases.
Promote products and services across social media platforms.
Maintain accurate records of sales, orders, and customer information.
Support the company's overall online marketing and sales activities.
Requirements and Qualifications
Good communication and interpersonal skills.
Basic knowledge of computers, smartphones, and social media.
Ability to communicate professionally with customers.
Good organisational and problem-solving skills.
Ability to work independently and as part of a team.
Previous experience in sales, customer service, or e-commerce is an advantage but not compulsory.
Willingness to learn and grow.