DUTCH/ ENGLISH GAMING SUPPORT AGENT - REMOTE the REPUBLIC of SOUTH AFRICA
As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
Requirements:
Native/Fluent Dutch speaker
English speaking fluent level
Knowledge about gaming or anything related to video games
Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
Being a fast learner, take initiative and excel at troubleshooting
Having a dedicated quiet workspace located within your residence
Be based in South Africa
Experience in a Customer service environment is a plus.
Originally posted on Himalayas