Develop and implement effective debt recovery strategies to improve collection and recovery performance.
Lead, supervise, and motivate the Debt Recovery Unit team to achieve set targets.
Monitor the performance of delinquent and non-performing loan portfolios and ensure timely intervention.
Develop and track recovery plans for overdue and non-performing accounts.
Review recovery performance reports and provide regular updates to management.
Identify trends and challenges affecting collections and recommend appropriate corrective actions.
Ensure effective follow-up and management of outstanding customer accounts.
Work closely with Credit, Risk, Legal, Branches, and other relevant teams to support recovery efforts.
Ensure that all recovery activities comply with internal policies, procedures, and applicable regulatory requirements.
Coach and develop team members to enhance productivity and recovery effectiveness.
Escalate complex or high-value recovery cases appropriately and support resolution.
Continuously review and improve recovery processes, systems, and approaches.
Qualifications & Experience
Bachelor's degree in Finance, Accounting, Business Administration, Economics, Law, or a related field.
Professional qualifications in Credit Management, Banking, Finance, or a related discipline will be an added advantage.
Minimum 4 years' relevant experience in credit management, debt collection, recoveries, or a related function, with demonstrated supervisory or managerial experience.
Strong understanding of loan recovery processes, collections, and portfolio management.
Experience in the banking, microfinance, SACCO, fintech, or financial services sector will be an advantage.
Demonstrated ability to lead teams and deliver against recovery targets.
Strong analytical, negotiation, communication, and problem-solving skills.
Good knowledge of relevant credit and debt recovery practices and regulatory requirements.
High level of integrity, professionalism, and accountability.