Monitor and correct Drivers Profiles in line with SOP.
Provide input on SOP reviews.
Conduct audits on all compliance documents.
Capture the driver's details on Driver Verification Control Spreadsheet (Excel).
Attend to the Driver Transfer mailbox and action transfer requests.
Turn-off IC Drivers with expired documents and E-Learning.
Send weekly emails to hubs informing them of expired documents and e-learning.
Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.
Action all verification requests via the Zendesk ticketing system.
Complete daily reports on performance (Verification & Clean up).
Take responsibility for matters and work assigned.
Attend weekly team meetings timeously.
Attributes required:
Exceptional organizational and compliance and administrative skills.
Have a keen eye and attention to detail.
Must be able to work under pressure and high workloads from time to time.
Must be able to think outside of the box and be proactive in your approach to your responsibilities.
A Solutions-oriented and attention to detail - qualitatively (written SOP's and email structure) and quantitatively (charts and tables)
Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
Ability to present ideas succinctly, in writing and verbally.
Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.
Qualifications and Experience:
Matric
1 - 2 Years Audit / Document Management Experience
KYC & AML experience
Must be knowledgeable on Excel, PowerPoint, and Google Workspace