Flower Delivery and Handling
- Deliver flowers to assigned stalls promptly and in accordance with the daily delivery schedule.
- Handle flowers carefully during loading, transportation, unloading, and delivery to prevent damage, bruising, or deterioration in quality.
- Ensure flowers are properly arranged, secured, and transported under suitable conditions to maintain their freshness and quality.
- Verify the quantities and condition of flowers before dispatch and upon delivery, reporting any discrepancies, damage, or shortages to the supervisor.
- Maintain a professional and courteous relationship with personnel and other customers encountered during deliveries.
Delivery Documentation and Reporting
- Maintain accurate and complete daily delivery records, including delivery notes, quantities delivered, destinations, and acknowledgements of receipt.
- Ensure all required delivery documentation is completed, signed where applicable, and submitted to the designated supervisor within the stipulated timelines.
- Report any delivery delays, customer complaints, discrepancies, accidents, or other incidents promptly.
Vehicle Maintenance and Care
- Maintain the cleanliness and general condition of the assigned vehicle, both internally and externally.
- Conduct routine pre-trip and post-trip vehicle checks, including: Engine oil levels, Tyre pressure and tyre condition, Fuel levels, Lights, indicators, brakes, and other essential vehicle components, General cleanliness and roadworthiness etc.
- Report mechanical defects, unusual noises, warning lights, or any other vehicle issues to the supervisor promptly.
- Ensure the vehicle is serviced and maintained in accordance with the approved maintenance schedule.
- Keep the vehicle's required documents and equipment in order and report any missing or expired documents.
- Use the assigned vehicle responsibly and strictly for authorized duties.
Road Safety and Legal Compliance
- Observe all applicable traffic laws, road safety regulations, and company driving policies.
- Drive carefully and responsibly, prioritizing the safety of pedestrians, other road users, the flowers, and the assigned vehicle.
- Ensure the vehicle is operated only by authorized persons and that all required driving documents are valid.
- Report all accidents, traffic incidents, vehicle damage, and traffic-related penalties to the supervisor immediately.
- Avoid reckless driving, unauthorized vehicle use, and any conduct that may compromise road safety or the company's reputation.
Customer Service, Integrity, and Personal Hygiene
- Maintain a high standard of customer care and professionalism when delivering flowers and interacting with customers.
- Communicate politely, respectfully, and promptly with customers and the supervisor regarding deliveries.
- Maintain high standards of personal hygiene and present a neat, clean, and professional appearance at all times.
- Adhere to the company's code of conduct, operational procedures, and customer service standards.
- Safeguard confidential company and customer information obtained in the course of duty.
- Perform any other reasonable duties related to the role as may be assigned by the supervisor from time to time.
- A valid driving licence appropriate for the assigned vehicle.
- A minimum of a KCSE certificate or equivalent qualification is preferred.
- Previous experience in delivery driving, preferably in the transport, fresh produce, flower, or retail distribution sector, is an added advantage.
- Good knowledge of traffic rules, road safety, and basic vehicle maintenance.
- Ability to maintain accurate records and complete delivery documentation.
- Good communication and interpersonal skills.
- Demonstrated honesty, reliability, punctuality, and a strong sense of responsibility.
- Good customer service skills and the ability to interact professionally with customers.
- Physically fit to perform duties involving the handling, loading, and unloading of flowers, where required.