Department: Fleet
Department: Fleet
Reports To: Office and Fleet Manager
Reports To: Office and Fleet Manager
Location: Accra, Ghana
Location: Accra, Ghana
Work Schedule: Full-Time / Field-Based
Work Schedule: Full-Time / Field-Based
Working Hours: 40 Hours per Week
Working Hours: 40 Hours per Week
JOB PURPOSE
The Driver is responsible for providing safe, timely, and efficient transportation of staff, visitors, medical supplies, equipment, goods, and official documents while ensuring assigned vehicles are maintained in a clean, roadworthy, and serviceable condition.
The role supports the organization's operations, including mobile outreach services, by adhering to road safety regulations, maintaining accurate vehicle records, safeguarding organizational assets, and contributing to efficient logistics and transport operations.
KEY RESPONSIBILITY AREAS
1. Transportation and Driver Services
Safely transport staff, visitors, medical supplies, equipment, and official documents to designated locations.
Safely transport staff, visitors, medical supplies, equipment, and official documents to designated locations.
Support outreach activities by transporting teams to field and remote operational sites.
Support outreach activities by transporting teams to field and remote operational sites.
Plan routes to ensure timely arrival while optimizing travel efficiency.
Provide professional and courteous transport services to internal and external stakeholders.
Provide professional and courteous transport services to internal and external stakeholders.
Ensure passenger safety throughout all journeys.
Ensure passenger safety throughout all journeys.
Zero preventable road traffic accidents.
Zero preventable road traffic accidents.
On-time arrival for scheduled assignments.
On-time arrival for scheduled assignments.
Transport requests completed according to schedule.
Transport requests completed according to schedule.
Positive feedback from staff and passengers.
Positive feedback from staff and passengers.
Safe transportation of organizational assets and personnel.
Safe transportation of organizational assets and personnel.
Safe and reliable transportation services.
Safe and reliable transportation services.
Improved operational efficiency.
Improved operational efficiency.
High customer satisfaction.
High customer satisfaction.
2. Vehicle Inspection, Maintenance and Care
Conduct daily vehicle inspections before and after use.
Conduct daily vehicle inspections before and after use.
Maintain assigned vehicles in a clean, safe, and roadworthy condition.
Maintain assigned vehicles in a clean, safe, and roadworthy condition.
Report mechanical faults, accidents, and maintenance requirements promptly.
Report mechanical faults, accidents, and maintenance requirements promptly.
Coordinate routine servicing and preventive maintenance through the Transport Supervisor.
Coordinate routine servicing and preventive maintenance through the Transport Supervisor.
Ensure vehicle licenses, insurance, and statutory requirements remain current.
Ensure vehicle licenses, insurance, and statutory requirements remain current.
Daily vehicle inspection checklist completed.
Daily vehicle inspection checklist completed.
Vehicle cleanliness maintained at all times.
Vehicle cleanliness maintained at all times.
Preventive maintenance completed according to schedule.
Preventive maintenance completed according to schedule.
Vehicle downtime minimized.
Vehicle downtime minimized.
Maintenance issues reported promptly.
Maintenance issues reported promptly.
Increased vehicle reliability.
Increased vehicle reliability.
Reduced vehicle breakdowns.
Reduced vehicle breakdowns.
Improved fleet availability.
Improved fleet availability.
Transport Documentation and Record Management
Transport Documentation and Record Management
Maintain accurate vehicle logbooks, mileage records, fuel consumption records, and trip reports.
Maintain accurate vehicle logbooks, mileage records, fuel consumption records, and trip reports.
Record daily vehicle utilization and operational information.
Record daily vehicle utilization and operational information.
Submit transport records within established timelines.
Submit transport records within established timelines.
Maintain proper documentation for fuel purchases, maintenance, and travel activities.
Maintain proper documentation for fuel purchases, maintenance, and travel activities.
Ensure transport records are complete and accurate.
Ensure transport records are complete and accurate.
Vehicle logbooks completed accurately.
Vehicle logbooks completed accurately.
Fuel consumption records maintained.
Fuel consumption records maintained.
Monthly mileage reports submitted on time.
Monthly mileage reports submitted on time.
Zero major documentation discrepancies.
Zero major documentation discrepancies.
Transport records available for audit.
Transport records available for audit.
Accurate transport documentation.
Accurate transport documentation.
Improved fleet monitoring.
Improved fleet monitoring.
Enhanced operational accountability.
Enhanced operational accountability.
4. Logistics and Operational Support
Assist with loading and unloading supplies, equipment, and materials when required.
Assist with loading and unloading supplies, equipment, and materials when required.
Support logistics and transport activities during outreach programmes and organizational events.
Support logistics and transport activities during outreach programmes and organizational events.
Deliver official correspondence, documents, and supplies safely and promptly.
Deliver official correspondence, documents, and supplies safely and promptly.
Assist with transport coordination during emergencies and priority assignments.
Assist with transport coordination during emergencies and priority assignments.
Perform other transport-related duties assigned by the supervisor.
Perform other transport-related duties assigned by the supervisor.
Logistics support assignments completed successfully.
Logistics support assignments completed successfully.
Goods delivered without damage.
Goods delivered without damage.
Timely delivery of documents and supplies.
Timely delivery of documents and supplies.
Operational requests responded to promptly.
Operational requests responded to promptly.
Support provided during outreach activities.
Support provided during outreach activities.
Improved logistics support.
Improved logistics support.
Efficient operational coordination.
Efficient operational coordination.
Enhanced programme delivery.
Enhanced programme delivery.
5. Health, Safety and Compliance
Comply with all road traffic regulations and organizational transport policies.
Comply with all road traffic regulations and organizational transport policies.
Practice defensive driving and safe driving techniques at all times.
Practice defensive driving and safe driving techniques at all times.
Wear and promote appropriate safety practices during transportation activities.
Wear and promote appropriate safety practices during transportation activities.
Report accidents, incidents, hazards, and unsafe road conditions immediately.
Report accidents, incidents, hazards, and unsafe road conditions immediately.
Protect organizational vehicles and assets against misuse or loss.
Protect organizational vehicles and assets against misuse or loss.
Zero traffic violations.
Zero traffic violations.
Compliance with transport policies maintained.
Compliance with transport policies maintained.
Defensive driving standards consistently demonstrated.
Defensive driving standards consistently demonstrated.
Safety incidents reported promptly.
Safety incidents reported promptly.
No unauthorized vehicle usage.
No unauthorized vehicle usage.
Improved road safety.
Improved road safety.
Reduced transport-related risks.
Reduced transport-related risks.
Strong compliance culture.
Strong compliance culture.
CORE COMPETENCIES
Technical Competencies
Defensive Driving
Defensive Driving
Vehicle Inspection and Basic Maintenance
Vehicle Inspection and Basic Maintenance
Route Planning and Navigation
Route Planning and Navigation
Fleet Logbook Management
Fleet Logbook Management
Fuel Monitoring and Control
Fuel Monitoring and Control
Basic Mechanical Knowledge
Basic Mechanical Knowledge
Road Safety Regulations
Road Safety Regulations
Logistics Support
Logistics Support
Vehicle Care and Maintenance
Vehicle Care and Maintenance
Basic First Aid (Desirable)
Basic First Aid (Desirable)
Behavioural Competencies
Responsibility and Reliability
Responsibility and Reliability
Time Management
Time Management
Customer Service Orientation
Customer Service Orientation
Communication Skills
Communication Skills
Accountability
Accountability
Attention to Detail
Attention to Detail
Professionalism
Professionalism
Calmness Under Pressure
Calmness Under Pressure
EDUCATION AND EXPERIENCE
Minimum Qualifications
Minimum of a Senior High School (SHS) Certificate or equivalent.
Minimum of a Senior High School (SHS) Certificate or equivalent.
Mandatory Requirements
Valid Driver's Licence (Class C or equivalent).
Valid Driver's Licence (Class C or equivalent).
Preferred Qualifications
Defensive Driving Certificate.
Defensive Driving Certificate.
Basic First Aid Certification.
Basic First Aid Certification.
Medical Fitness Certificate where applicable.
Medical Fitness Certificate where applicable.
Experience
Minimum of three (3) years' professional driving experience.
Minimum of three (3) years' professional driving experience.
Good knowledge of road networks across Ghana.
Good knowledge of road networks across Ghana.
Experience driving in both urban and rural environments.
Experience driving in both urban and rural environments.
Basic knowledge of vehicle maintenance and safety practices.
Basic knowledge of vehicle maintenance and safety practices.
Clean driving record with no major traffic violations.
Clean driving record with no major traffic violations.
REPORTING RELATIONSHIPS
Reports To
Office and Fleet Manager
Office and Fleet Manager
Internal Relationships
Logistics Team
Logistics Team
Programme Teams
Programme Teams
Outreach Teams
Outreach Teams
All Departments
All Departments
Field Staff
Field Staff
External Relationships
Suppliers and Vendors
Suppliers and Vendors
Community Members
Community Members
Government and Regulatory Agencies
Government and Regulatory Agencies
Vehicle Service Providers
Vehicle Service Providers
Fuel Stations
Fuel Stations
DECISION-MAKING AUTHORITY
Determine the safest and most efficient travel routes.
Determine the safest and most efficient travel routes.
Conduct routine vehicle inspections and report defects.
Conduct routine vehicle inspections and report defects.
Recommend vehicle servicing and repairs.
Recommend vehicle servicing and repairs.
Escalate safety concerns, accidents, and transport-related incidents.
Escalate safety concerns, accidents, and transport-related incidents.
Prioritize transport assignments in consultation with the supervisor.
Prioritize transport assignments in consultation with the supervisor.
WORKING CONDITIONS
Primarily field-based with extensive travel throughout Ghana.
Primarily field-based with extensive travel throughout Ghana.
Regular travel on urban, rural, and difficult road networks.
Regular travel on urban, rural, and difficult road networks.
Long periods of driving and sitting.
Long periods of driving and sitting.
Exposure to varying weather conditions and road hazards.
Exposure to varying weather conditions and road hazards.
Occasional early morning, evening, weekend, and emergency travel requirements.
Occasional early morning, evening, weekend, and emergency travel requirements.
Physical ability to lift and carry moderate loads where necessary.
Physical ability to lift and carry moderate loads where necessary.
SAFEGUARDING AND ETHICS
Ensure the safety and security of passengers, vehicles, and organizational assets at all times.
Ensure the safety and security of passengers, vehicles, and organizational assets at all times.
Maintain confidentiality regarding staff, clients, and organizational activities encountered during official duties.
Maintain confidentiality regarding staff, clients, and organizational activities encountered during official duties.
Comply with MSIG safeguarding, transport, and health and safety policies.
Comply with MSIG safeguarding, transport, and health and safety policies.
Demonstrate professionalism, courtesy, integrity, and accountability in all interactions.
Demonstrate professionalism, courtesy, integrity, and accountability in all interactions.
Uphold MSI Ghana's values and commitment to safe, ethical, and client-centred service delivery.
Uphold MSI Ghana's values and commitment to safe, ethical, and client-centred service delivery.
PERFORMANCE WEIGHTING
Responsibility Area
Transportation and Driver Services
Vehicle Inspection, Maintenance and Care
Transport Documentation and Record Management
Logistics and Operational Support
Health, Safety and Compliance