A. Flower Delivery and Handling
Deliver flowers to assigned stalls promptly and in accordance with the daily delivery schedule.
Handle flowers carefully during loading, transportation, unloading, and delivery to prevent damage, bruising, or deterioration in quality.
Ensure flowers are properly arranged, secured, and transported under suitable conditions to maintain their freshness and quality.
Verify the quantities and condition of flowers before dispatch and upon delivery, reporting any discrepancies, damage, or shortages to the supervisor.
Maintain a professional and courteous relationship with personnel and other customers encountered during deliveries.
B. Delivery Documentation and Reporting
Maintain accurate and complete daily delivery records, including delivery notes, quantities delivered, destinations, and acknowledgements of receipt.
Ensure all required delivery documentation is completed, signed where applicable, and submitted to the designated supervisor within the stipulated timelines.
Report any delivery delays, customer complaints, discrepancies, accidents, or other incidents promptly.
C. Vehicle Maintenance and Care
Maintain the cleanliness and general condition of the assigned vehicle, both internally and externally.
Conduct routine pre-trip and post-trip vehicle checks, including: Engine oil levels, Tyre pressure and tyre condition, Fuel levels, Lights, indicators, brakes, and other essential vehicle components, General cleanliness and roadworthiness etc.
Report mechanical defects, unusual noises, warning lights, or any other vehicle issues to the supervisor promptly.
Ensure the vehicle is serviced and maintained in accordance with the approved maintenance schedule.
Keep the vehicle's required documents and equipment in order and report any missing or expired documents.
Use the assigned vehicle responsibly and strictly for authorized duties.
D. Road Safety and Legal Compliance
Observe all applicable traffic laws, road safety regulations, and company driving policies.
Drive carefully and responsibly, prioritizing the safety of pedestrians, other road users, the flowers, and the assigned vehicle.
Ensure the vehicle is operated only by authorized persons and that all required driving documents are valid.
Report all accidents, traffic incidents, vehicle damage, and traffic-related penalties to the supervisor immediately.
Avoid reckless driving, unauthorized vehicle use, and any conduct that may compromise road safety or the company's reputation.
E. Customer Service, Integrity, and Personal Hygiene
Maintain a high standard of customer care and professionalism when delivering flowers and interacting with customers.
Communicate politely, respectfully, and promptly with customers and the supervisor regarding deliveries.
Maintain high standards of personal hygiene and present a neat, clean, and professional appearance at all times.
Adhere to the company's code of conduct, operational procedures, and customer service standards.
Safeguard confidential company and customer information obtained in the course of duty.
F. Other Duties
Perform any other reasonable duties related to the role as may be assigned by the supervisor from time to time.
Requirements
A valid driving licence appropriate for the assigned vehicle.
A minimum of a KCSE certificate or equivalent qualification is preferred.
Previous experience in delivery driving, preferably in the transport, fresh produce, flower, or retail distribution sector, is an added advantage.
Good knowledge of traffic rules, road safety, and basic vehicle maintenance.
Ability to maintain accurate records and complete delivery documentation.
Good communication and interpersonal skills.
Demonstrated honesty, reliability, punctuality, and a strong sense of responsibility.
Good customer service skills and the ability to interact professionally with customers.
Physically fit to perform duties involving the handling, loading, and unloading of flowers, where required.