The Documentation and Support Officer is responsible for maintaining accurate records, managing physical and electronic documents, and providing administrative and operational support to ensure efficient workflow, proper documentation, and compliance with the Bank's policies and procedures.
Qualifications and Experience
OND, HND or Bachelor's degree in Business Administration, Office Technology and Management. Banking and Finance, or a related field.
Minimum of 1-2 years' relevant experience in documentation, records management, or administrative support.
Proficiency in Microsoft Office applications, especially Word and Excel
Required Skills
Strong organisational and record-keeping skills. Attention to detail and accuracy.
Good communication and time-management skills. Integrity, confidentiality and interpersonal skills. Ability to work independently and meet deadlines.
Records & Documentation
Organised Records. Efficient Operations. Greater Impact.
Key Responsibilities
Receive, review, organise, file and maintain physical and electronic documents.
Ensure proper documentation, indexing, storage and retrieval of records.
Track outstanding documents and follow up with relevant departments for timely submission.
Provide administrative and documentation support to various departments.
Assist with the collation of customer, loan, transaction and operational documents, where applicable.
Support internal audit, compliance reviews and regulatory documentation requests.
Maintain confidentiality and ensure the security of sensitive records
Prepare and update documentation registers, trackers and periodic reports.
Identify documentation gaps and escalate discrepancies.
Key Performance Indicators (KPIs)
Accuracy and completeness of records.
Timeliness of document retrieval and submission.
Proper filing and document security.
Timely resolution of outstanding documentation.
Compliance with the Bank's documentation procedures.