Document And Courier Administrator -csd

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Complete assigned work within the set time and defined standards.
• Deliver high quality and relevant work by performing document handling task activities as required.
• Provide driver services for parcels and passengers.
• Receive and deliver packages, documents, mail and other items for distribution and ensure that all items are properly recorded in the relevant register.
• Provide delivery instructions and consign delivery through courier service provider or internal drivers, and track and trace the waybill/ service requests.
• Sort and distribute items to be delivered according to recipients and destinations.
• Distribute mail/documents and items to the allocated department(s)/offices, external locations or subsidiaries.
• Communicate daily with the client to provide updates, track and trace items based on the tracking report and ensure timely resolution of any queries or discrepancies.
• Obtain signatures for the delivered goods including recipient's responses to messages as proof of delivery.
• Record information for all goods received and delivered, including time of receipt, time of delivery and recipient acknowledgment or response.
• Identify and solve document handling task-related queries.
• Track and trace all goods collections and deliveries, communicate with recipients of mail, deliveries and other stakeholders through various communication channels and provide timely feedback on the status of items.
• Assist with administrative and ad hoc duties within the Mailing Services Unit, including verifying and reconciling monthly courier invoices to ensure accuracy and compliance.
• Follow approved mail and courier guidelines, along with applicable SARB-wide policies to complete tasks efficiently and ensure deliveries are made promptly and effectively.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Grade 12 certificate or an equivalent qualification;
• one to two years of job-related experience; and
• a valid driver's licence and a PDP as driving duties will form part of responsibilities.

Additional requirements include:

• effective communication skills;
• organising and planning;
• attention to detail;
• teamwork;
• a service and stakeholder focus; and
• resilience.