Sol-Wood Africa is a leading plywood manufacturing company specializing in high-quality wood products for construction, furniture, and interior design industries. With a strong commitment to innovation, sustainability, and excellence, we combine advanced production technology with skilled craftsmanship to deliver durable, eco-friendly, and market-compliant plywood solutions. Our operations adhere to stringent quality standards, ensuring products meet both local and international certifications.
We are recruiting to fill the position below: Job Title: Dispatcher In Charge
Locations: Onipetesi and Odigbo - Ondo Employment Type: Full-time
Job Summary
The Dispatch-In-Charge will be responsible for coordinating, supervising, and controlling the dispatch of finished plyboards from the factory to various customers, distributors, and designated warehouses. The role involves ensuring that all finished products are properly accounted for, accurately documented, carefully loaded, and delivered to the correct destinations in the right quantities and within agreed timelines.
The successful candidate will serve as the central point of coordination between the finished goods, production, quality control, sales, logistics, security, and transportation teams to ensure an efficient, accurate, and accountable dispatch process.
Key Responsibilities Dispatch Planning and Coordination:
Plan and coordinate daily dispatch activities in line with approved customer orders, delivery schedules, and warehouse replenishment requirements.
Prioritise dispatch requests based on approved instructions, delivery deadlines, customer requirements, and management directives.
Coordinate the availability of finished plyboards, trucks, drivers, loading personnel, and other resources required for timely dispatch.
Ensure that products are dispatched to the correct customers, distributors, and warehouses according to approved delivery instructions.
Liaise with the Sales, Warehouse, Production, and Logistics teams to resolve dispatch delays and operational challenges.
Finished Goods Verification and Control:
Verify the quantity, product type, dimensions, grade, and other relevant specifications of plyboard before dispatch.
Ensure that all finished goods released for dispatch have passed the required quality checks and have the necessary authorisation.
Confirm that the quantity of goods loaded corresponds with approved sales orders, delivery notes, invoices, and transfer documents.
Prevent unauthorised loading, product substitution, shortages, excess loading, and the release of goods without proper documentation.
Ensure proper handling, stacking, and loading of plyboard to prevent damage, breakage, moisture exposure, and other forms of product loss.
Maintain accurate records of finished goods dispatched and promptly report discrepancies.
Documentation and Record-Keeping:
Prepare, verify, and maintain dispatch records, delivery notes, loading sheets, truck loading registers, and warehouse transfer documents.
Ensure that every dispatch is supported by duly approved documentation before the vehicle leaves the factory.
Maintain an accurate record of product descriptions, quantities, batch or production references where applicable, vehicle registration numbers, driver details, destination, and dispatch dates.
Obtain and track proof of delivery, including customer or warehouse acknowledgements, signed delivery notes, and reports of shortages or damages.
Reconcile dispatched quantities against approved orders and finished goods inventory records.
Submit daily, weekly, and monthly dispatch reports to management.
Truck, Driver, and Loading Supervision:
Coordinate truck allocation and loading schedules to minimise waiting time and improve vehicle turnaround.
Supervise loading personnel and ensure compliance with approved loading procedures and workplace safety requirements.
Verify vehicle suitability, loading capacity, and safe load distribution before dispatch.
Ensure that trucks are properly secured and that products are adequately protected during transportation.
Confirm that drivers receive the correct delivery instructions, destination details, and required dispatch documents.
Monitor vehicle departure times and follow up on delivery progress where required.
Report vehicle breakdowns, loading delays, accidents, and other incidents affecting dispatch operations.
Customer and Warehouse Delivery Coordination:
Coordinate deliveries to customers and designated warehouses in accordance with approved delivery schedules.
Communicate with relevant personnel regarding delivery arrangements, changes in destination, and expected arrival times.
Follow up on deliveries to ensure that goods arrive at the correct destination and in the expected quantity and condition.
Investigate reported shortages, damaged products, rejected deliveries, and discrepancies between dispatched and received quantities.
Ensure that returned goods and rejected deliveries are documented, authorised, and properly accounted for.
Inventory Control and Accountability:
Ensure that all finished plyboard leaving the factory is properly authorised and recorded.
Maintain effective control over goods awaiting dispatch and products released for transportation.
Reconcile physical dispatch records with warehouse stock records and report variances immediately.
Work with the Warehouse and Inventory teams to maintain accurate finished goods balances.
Support periodic stock counts and dispatch audits.
Identify weaknesses in dispatch procedures and recommend improvements to reduce product losses, errors, delays, and unauthorised movements.
Safety, Compliance, and Internal Controls:
Enforce company rules and procedures relating to dispatch, loading, documentation, and movement of finished goods.
Ensure compliance with applicable health, safety, and environmental requirements during loading and dispatch.
Work closely with the Security team to ensure that vehicles carrying finished plyboard leave the premises only after the necessary verification and gate clearance.
Prevent unauthorised removal, diversion, or release of company products.
Report suspected theft, fraud, falsification of records, negligence, or breaches of dispatch procedures to management.
Ensure that dispatch activities are carried out in line with company policies and management-approved instructions.
Qualifications and Experience
Minimum of HND in Logistics and Supply Chain Management, Transport Management, Business Administration, Operations Management, or a related discipline.
3–5 years of relevant experience in dispatch, warehouse operations, finished goods handling, logistics, or distribution.
Experience in a manufacturing company, preferably in plywood, building materials, FMCG, or a related industry, will be an added advantage.
Demonstrated experience coordinating truck loading, goods movement, inventory records, and delivery documentation.
Working knowledge of stock control procedures, dispatch documentation, and delivery reconciliation.
Experience using Microsoft Excel and inventory management or ERP systems
Required Skills and Competencies:
Strong organisational and coordination skills.
Excellent numerical accuracy and attention to detail.
Good communication, reporting, and interpersonal skills.
Ability to supervise loading personnel and coordinate drivers effectively.
Strong integrity, accountability, and commitment to preventing inventory losses.
Ability to manage multiple dispatch requests.
Problem-solving and decision-making abilities.
Good knowledge of workplace safety and proper product-handling practices.
Proficiency in advanced Microsoft Excel
Ability to maintain accurate records and prepare clear operational reports.