Our client is hiring a Dispatch Assistant to support the safe dispatch, delivery, and return of event equipment.
Requirements:
Company
Stellar Human Resource Solutions
Location
Nairobi, kenya
Employment
Full Time
Experience
Valid until
Not specified
Created
July 21, 2026
Vivo Fashion Group
Job Purpose We are seeking a detail-oriented and collaborative Dispatch Assistant. Their primary responsibility is to ensure safe, accurate, timely and efficient delivery of all orders while facilitating and supporting drivers and dispatchers as they perform their duties. The incumbent should have prior experience dealing with E-commerce and preferably in the fashion/apparel sector. The ideal candidate must be primarily an excellent communicator, well organized and able to remain calm and composed, especially in emergency situations. They must be able to multitask as well as take the appropriate action with little supervision. Key Responsibilities Customer Service Act as the primary point of contact for online and mail order customers. Answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner Product Knowledge Develop in-depth knowledge of Vivo Online's products to inform customer service and impart information to the Vendor Management Services team Accurately complete daily balancing and closing of sales Operational Support Coordinate delivery schedules and address customer inquiries promptly. Maintain accurate record-keeping for all delivery orders, including tracking information the various Google sheet. Rider dispatch Doc, Vendor Dropoff Doc, Omnichannel, outside Nairobi Tracker and any additional tracker. Liaise with vendors to ensure timely delivery of orders and coordinate with outsourced delivery services/Riders and ensure all D-notes received are shared on WhatsApp. Ensure timely return of items to vendors and maintain efficient inventory management. Fill daily drive reports, including RTV and rider performance reports, ensuring accuracy. Coordinate outbound orders and accurately assign routes to riders using Dispatch software. Map route locations for optimal delivery efficiency and provide necessary information to riders. Manage fuel card loading and update riders on performance. Printing and allocation of Orders, fulfilling and checking unfulfilled orders. Coordinate with Finance and Admin departments for timely payment of licenses and permits. Ensure riders have necessary gear and licenses to operate safely. Respond to customer inquiries professionally and provide relevant information. Communicate with the Warehouse department for smooth order preparation and operations. Provide daily performance reports and any other reports to Dispatch Manager. Complete administrative duties as required to support delivery operations. Any other Duties assigned. Key Skills Preferably E-commerce experience and have a degree or certificate. Exceptional analytical skills Microsoft Excel, word and a variety of business intelligence and analytics systems used Excellent communication skills and keen attention to detail 1+ years of experience as a Dispatch assistant or in a similar position Qualifications and Experience Preferably E-commerce experience and have a degree or certificate. Exceptional analytical skills Microsoft Excel, word and a variety of business intelligence and analytics systems used Excellent communication skills and keen attention to detail 1+ years of experience as a Dispatch assistant or in a similar position
a day ago
Peoplelink Consultants Ltd
Responsibilities Assist in planning, scheduling, and coordinating daily dispatch and delivery activities. Ensure timely loading and dispatch of finished goods to customers. Track fuel consumption of all company trucks and prepare accurate monthly reports. Ensure timely renewal of all vehicle documents, licenses, insurance covers, and county permits. Handle police-related issues involving company vehicles and drivers. Monitor attendance and performance of drivers and turn boys while on route through random calls and verification. Address staff concerns raised by drivers and turn boys and escalate appropriately. Report all accidents involving company trucks to the insurance company promptly and accurately. Follow up with the insurance company for timely processing and reimbursement of claims. Maintain accurate dispatch records, delivery notes, proof of delivery (PODS), and other documentation. Assist in investigating and resolving customer complaints related to deliveries. Support the Dispatch Manager in preparing monthly dispatch performance reports. Account for all petty cash issued to staff. Perform any other duties as assigned by the Dispatch Manager. Requirements Diploma in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum 2-3 years of experience in dispatch, logistics, or fleet operations, preferably in a manufacturing environment. Good knowledge of transport regulations, insurance claims, and fleet management. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft Office (especially Excel) and basic dispatch or tracking systems. Ability to work under pressure and handle multiple tasks effectively.
3 months ago