Develop and execute the enterprise talent acquisition strategy to support workforce growth, client expansion and long-term business objectives.
Lead large-scale recruitment operations, ensuring the timely delivery of high-volume hiring requirements across customer service, sales, technical support and corporate functions.
Own and deliver executive recruitment metrics, including time-to-fill, cost-per-hire, quality-of-hire, offer acceptance rates, attrition within the first 90 days, recruiter productivity and hiring forecast accuracy.
Drive workforce ramp-ups to support new client launches, business expansions and operational growth while maintaining agreed service-level commitments.
Partner with Operations, Workforce Management, Finance and Business Leaders to align hiring plans with revenue targets and operational requirements.
Establish talent acquisition dashboards and reporting frameworks, providing leadership with actionable insights on hiring performance, pipeline health and workforce trends.
Build a scalable talent acquisition function capable of supporting annual hiring volumes while maintaining quality and efficiency standards.
Lead employer branding, talent attraction and candidate experience initiatives to strengthen the organization's competitive position in the market.
Drive recruitment technology, automation and process improvement initiatives to enhance hiring speed, candidate quality and recruiter effectiveness.
Manage and develop a high-performing Talent Acquisition leadership team, fostering a culture of accountability, operational excellence and continuous improvement.
Ensure achievement of key recruitment targets including workforce fulfilment, quality-of-hire, productivity, diversity goals and recruitment budget management.
Qualifications and Experience
Bachelor's degree in Human resources, Business Administration, Psychology or a related field.
Master's degree in human resource management, Business Administration or a related field preferred.
Minimum of 10 years' progressive experience in Talent Acquisition, with at least 5 years in a senior leadership role customer experience or high-volume hiring environment.
Demonstrated success in leading large-scale recruitment functions supporting rapid business growth and workforce expansion.
Proven ability to manage senior stakeholder relationships and influence workforce planning decisions at executive level.
Strong experience in recruitment operations, workforce planning, employer branding, talent analytics, and recruitment technology.