Develop and execute the enterprise infrastructure, network and telecommunications strategy aligned to business objectives.
Lead the design, implementation and management of network, server, cloud and telecommunications environments across multiple sites.
Ensure high availability, performance and reliability of critical technology infrastructure supporting contact centre operations.
Drive infrastructure modernization, cloud adoption and technology transformation initiatives.
Lead cybersecurity, disaster recovery and business continuity programs to safeguard business operations.
Establish and maintain infrastructure governance, standards, policies and compliance frameworks.
Manage strategic relationships with telecom providers, technology vendors and managed service partners.
Oversee infrastructure capacity planning to support business growth, client onboarding and operational scalability.
Monitor technology performance, service levels and operational risks, implementing continuous improvement initiatives where required.
Lead and develop high-performing infrastructure, network and telecommunications teams.
Qualifications & Experience
Bachelor's degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
Bachelor's degree in information technology, Computer Science, Telecommunications Engineering, Electrical Engineering or a related discipline.
Professional certifications such as Cisco (CCNP/CCIE), Microsoft Azure, AWS, ITIL, CISSP, CISM, VMware, Huawei or equivalent industry certifications are desirable.
Minimum of 10 years' experience in IT infrastructure, networks, telecommunications or technology operations, with at least 5 years in a senior leadership role.
Proven experience leading enterprise-scale network, server, cloud and telecommunications environments within a contact centre, BPO, telecommunications or similarly complex operational environment.
Strong expertise in enterprise networking, voice infrastructure, cloud technologies, data centres, servers and cybersecurity.
Demonstrated success delivering large-scale infrastructure transformation and modernization initiatives.
Experience managing technology vendors, service providers and complex technology contracts.