Responsibilities

Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
Track adherence to SLAs on acquisition and onboarding
Recovery of devices from noncompliant customers.
Provide first level support with on ground trouble shooting and resolution of customer issues
Escalation of customer issues that cannot be resolved at first level
Escalation of network issues
Daily collation of target achievement
Track and Analysis monthly trends within assigned markets
Prepare dashboards for weekly reviews
Preparation of ad-hoc reports as and when required
Monitor and report competitor activities
Provide customer insights, identifies and suggests products, or services that will meet their needs
Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

Qualifications

Graduate degree or Diploma of Business Administration or any equivalent qualification.
Understanding of telecom/ fixed wireless trends is an added advantage
1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
Tech savvy - Needs to understand solutions across both 5G and Fixed Wireless Services.
Resilience and ability to deliver against stretch targets
Strong entrepreneurial spirit

Direct Sales Execuitves (home Broadband)-kimilili

Key skills