To market and sell Telecommunication products and services to all customers professionally. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
Generate Sales - as per Targets - for Airtime, Acquisitions & Devices
Monitor Telkom's inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
Manage daily cash float and account for daily sales
Support and implement the customer experience improvement strategies for increased sales
Offer technical support to customers, especially on configuration of data devices
Principal Outputs for this role
Revenue - Achieve set targets in Airtime, Routers, Handsets
Shop(s) Profitability (EBIDTA) - ensure adherence to all the briefed in Retail SOPs (Stock &cash management/operational costs)
Quality Acquisitions - in terms of FRA, ARPU
Telkom Brand NPS -
Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
Ticketing Customer Escalations & Offering First Level Resolution