Duties & Responsibilities: Provide Level 1 and Level 2 support to users Support Multi-Factor Authentication Implementation and rollout activities Assist with onboarding users Monitor user adoption and identify trends Investigate and resolve authentification issues Escalate unresolved technical issues Track and manage support tickets Key Requirements: Minimum 4 Years IT Support experience in the Insurance Industry Previous IT Digital and Cyber Security experience Experience supporting Identity and access management solutions Experience supporting authentication technologies like MFA Good understanding of Active Directory, Azure AD etc.