Based at: ORMS Central Cape Town Responsible for: Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships. Summary of job description: Client consultation: Guide customers through their printing journey from concept to collectionUpselling with purpose: Suggest upgrades that genuinely enhance their final productStock management: Keep our shelves stocked and organizedFollow-up care: Reach out to clients about ready orders (they love this personal touch)Software mastery: Navigate ORMS Create and Print like a proSystems excellence: Handle embrace till operations, credits, refunds, and invoicing flawlesslySpace curation: Maintain a welcoming, organized workspaceTrend spotting: Stay current with promotions, offers, and cutting-edge printing techProduct care: Price and pack stock with attention to detailFlexibility: Take on additional projects and tasks that help our team succeedKey performance areas: Customer obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.Sales growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.Team harmony: Building strong relationships with colleagues and management while contributing to our positive culture.Brand excellence: Being the professional, friendly face that makes ORMS unforgettable.
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