Desktop Support Officer

Purpose

• To provide IT support across a broad range of technologies and collaborate with various business units to resolve incidents, service requests, and technical issues promptly.
• The role is responsible for ensuring the smooth operation of desktop systems, peripherals, and end-user technology services while minimizing business disruption and maintaining high service standards.

The Job

• Providing timely resolution of IT incidents and minimizing downtime affecting end-user services.
• Installing, configuring, and supporting desktop computers, laptops, telephony systems, wireless networks, printers, scanners, mobile devices, and other peripherals.
• Diagnosing, troubleshooting, and resolving hardware, software, and network-related issues.
• Performing desktop support activities, including desk-side technical assistance where required.
• Maintaining desktop infrastructure through routine maintenance, upgrades, patches, releases, and hot-fixes.
• Monitoring endpoint security compliance, including operating system updates, antivirus definitions, and other approved compliance standards.
• Documenting, logging, tracking, and escalating incidents in line with established support procedures.

Requirements

Qualification:

• Ordinary National Diploma (OND) or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Experience:

• At least one (1) year of relevant desktop support or IT support experience in a medium-sized organization.

The Person Must:

• Possess strong troubleshooting and problem-solving skills.
• Be customer-focused with a commitment to delivering excellent user support.
• Have the ability to prioritize tasks and effectively manage multiple support requests.
• Demonstrate strong communication and interpersonal skills.