Desktop Assessor | Tyger Valley, Cape Town

Closing date: 23-Oct-2026

Responsibilities:

• Desktop assess/inspect vehicles or damaged buildings involved in incidents to determine the extent of damage and validity of the claim.
• Assess mechanical, structural, and cosmetic damage to identify necessary repairs.
• Use specialized tools or software to document and quantify damage (Ubuntex/WNI building rate guide).
• Prepare detailed repair cost estimates, including labor, parts, and material expenses.
• Compare repair costs against the vehicle's pre-accident market value to determine if it is economically viable to repair.
• Consider depreciation, wear-and-tear, and existing damage in cost assessments.
• Provide assessment reports and recommendations for claim processing.
• Communicate about necessary repairs, negotiate costs, and monitor quality of work.
• Identify signs of inflated claims, staged accidents, or fraudulent activities.
• Cross-check claims details against evidence to ensure accuracy and legitimacy.
• Evaluate whether a vehicle should be deemed a "total loss" (write-off) based on repair costs versus vehicle value.
• Recommend appropriate salvage or disposal actions for written-off vehicles.
• Verify that repairs meet industry standards and safety regulations.
• Offer technical advice to brokers and claimants regarding repair feasibility, cost-effectiveness, and safety considerations.
• Recommend alternative solutions, such as using second-hand parts or specific repair methods, to reduce costs.
• Management of repair escalations, rectification of repairs and vendor compliance.

Minimum requirements:

• Grade 12 (Matric) / Relevant insurance qualification (NQF Level 4 or equivalent).
• Minimum 3 years' short-term insurance claims experience.
• Minimum 3 years' experience in motor and/or non-motor desktop assessing/moderation in the insurance industry.
• Sound understanding of short-term insurance policies, claims processes and SLAs.

Advantageous:

• RE5
• Class of Business in Short Term Insurance

Competencies:

• Analytical thinking and problem-solving.
• Claims assessment and moderation expertise.
• Sound judgement and decision-making.
• Strong attention to detail and accuracy.
• Effective communication and negotiation skills.
• Customer service and stakeholder relationship management.
• Time management and ability to meet SLAs.
• Integrity, accountability and fraud awareness.