We are seeking an experienced and commercially driven Deputy General Manager (DGM), Central & Regional Operations, to provide strategic leadership across our operational network.
The successful candidate will be responsible for driving operational excellence, sales and retail growth, revenue performance, cost efficiency, center expansion, and people productivity across multiple locations.
- Lead and manage a large operational workforce of 300+ employees across multiple locations.
- Drive sales, retail performance, revenue growth, and market expansion across assigned regions and centers.
- Hold Regional, Center, and Operational Managers accountable for agreed KPIs and business results.
- Drive cost reduction, productivity, resource optimization, and operational efficiency.
- Oversee the effective management and performance of branches, hubs, and operational centers.
- Lead center expansion, including the assessment, establishment, optimization, and performance management of new locations.
- Drive strong Human Capital Management, including workforce planning, performance management, talent development, employee engagement, and succession planning.
- Monitor operational, financial, service, and customer experience KPIs and ensure timely corrective action.
- Build a high-performance culture focused on accountability, ownership, customer experience, and continuous improvement.
- 10+ years of relevant experience in logistics, transportation, retail, supply chain, or a similar large-scale operational environment.
- Proven experience managing a workforce of at least 300 employees across multiple locations.
- Demonstrable track record of driving sales, retail performance, and revenue growth.
- Strong experience in multi-site/branch/center management and expansion.
- Proven ability to hold people accountable and consistently deliver against business KPIs.
- Demonstrated experience in cost reduction and operational efficiency.
- Strong background in Human Capital Management, including workforce planning, performance management, talent development, and succession planning.
- Strong commercial and financial acumen, with the ability to translate operational performance into revenue and profitability.
- Excellent leadership, communication, problem-solving, and stakeholder management skills.
- Bachelor's degree in Business, Operations, Logistics, Supply Chain, Finance, or a related discipline. An MBA or relevant professional qualification is an advantage.
We are looking for a high-energy, commercially minded operational leader who can manage at scale, build high-performing teams, drive revenue, control costs, and successfully execute network expansion.