Department Manager - Checkout

Locations: Abuja, Lagos, Owerri - Imo, Benin - Edo, Onitsha & Awka - Anambra, Asaba, Warri - Delta, Akure - Ondo and Mowe - Ogun

About the Role

• We are currently recruiting for a customer-focused and highly organized Checkout Manager to oversee all activities at our checkout unit.
• In this role, you will be the guardian of the final impression we have on our customers.
• You will assume responsibility for customer satisfaction by leading the cashier and porter team, ensuring prompt resolution of issues, and delivering seamless, friendly, and efficient checkout experience.

Key Responsibilities

• Develop and manage schedules for tills and checkout personnel to uphold customer service standards. Coordinate lunch breaks, cashing-up breaks, and provide backup staffing as needed.
• Oversee Cashiers and Porters, ensuring excellent customer service through proper handling, packing, and carrying of customers' goods.
• Direct and maintain control over all housekeeping duties, including cleaning, wrapping, packing, and managing trolleys, baskets, and checkout drawers to foster a customer-centric environment.
• Ensure daily cash-ups for all Cashiers, conduct regular spot checks on opening tills, and manage change requisitions and issuances accurately.
• Proactively assist customers with price queries, merchandise questions, and loyalty card inquiries.
• Encourage customers to utilize feedback channels to continually improve satisfaction.
• Train and motivate checkout staff to provide efficient and exceptionally friendly service. Coach employees in special circumstances such as theft, complaints, returns, exchanges, coupons, and special offers.
• Direct and implement staff buying procedures, maintaining control over the process to enhance the overall customer experience.

Qualifications & Skills

• Minimum of a B.Sc./ HND in any related field.
• Minimum of 4 years in customer service operations or banking experience as customer/Teller service specialist.
• Must have either of NYSC discharged/exemption or exclusion letter
• Strong leadership and people management skills with the ability to train and motivate a team.
• Excellent cash handling and reconciliation skills with high attention to detail.
• A genuine passion for delivering exceptional customer service.
• Ability to handle customer complaints and special circumstances with tact and professionalism.
• Strong organizational and scheduling abilities.