We are seeking an experienced Dental Clinic Manager to oversee the day-to-day operations of our dental clinic. The successful candidate will keep the clinic running efficiently, support a welcoming patient experience, coordinate staff and resources, and help the clinic meet its operational and financial goals.
Key responsibilities
Manage daily clinic operations, including patient flow, appointment scheduling, and front-desk activities.
Supervise and support administrative and support staff; coordinate with dentists and other clinical professionals.
Help recruit, onboard, train, and schedule staff, and address routine performance or workplace concerns.
Monitor patient feedback and resolve service issues promptly and professionally.
Monitor supplies and equipment, coordinate purchasing and maintenance, and reduce avoidable waste.
Maintain organized patient and business records, protecting confidentiality and limiting access to authorized staff.
Support clinic procedures for cleanliness, safety, infection prevention and incident reporting in coordination with clinical staff.
Review workflows and introduce practical improvements to service quality and operational efficiency.
Build relationships with patients, suppliers and other service providers.
Prepare regular reports on clinic activity, staffing, expenses and service issues for the Clinic Director.
Qualifications and experience
Bachelor's degree or HND in Business Administration, Healthcare Administration, Management or a related field.
5 - 7 years of relevant management or operations experience, preferably in a dental, medical or other healthcare setting.
Experience supervising staff and coordinating schedules, budgets, supplies or customer service operations.
Familiarity with clinic administration, patient records, billing and appointment systems.
Strong written and spoken English; additional Nigerian languages are an advantage.
Relevant training in healthcare administration, customer service or people management is an advantage.
Skills and attributes
Strong organisation, planning and problem-solving skills.
Clear, respectful communication and confident team leadership.
Good numerical skills and attention to detail.
Professional, discreet and patient-focused approach.
Ability to manage competing priorities in a busy clinic.
Comfortable using computers and office software; experience with practice-management software is an advantage.
Integrity and sound judgment when handling confidential information and payments.
Performance measures
Success in this role may be assessed through patient feedback, appointment and patient-flow coordination, accuracy of administrative and financial records, staff coordination, supply management and progress against agreed clinic goals.