We are seeking a highly organized and detail-oriented Debtors Coordinator to join our finance team at Pepkor Lifestyle. The Debtors Coordinator is responsible for managing the company's accounts receivable processes, ensuring timely collection of outstanding debts, and maintaining accurate records of customer accounts.
The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to resolve customer issues in a professional manner.
Core Responsibilities:
Obtaining reports from various platforms to reconcile and allocate payments accurately
Query resolution - Follow up on outstanding queries
Receiving and processing of customer refunds
Deal effectively and timeously with customer complaints and ensure that the complaints are resolved or escalated in line with agreed standards
Control of fraudulent credit card administration/Charge backs received from Banks
Review and reconcile customer accounts on a regular basis
Investigate and resolve any discrepancies or disputes with customer accounts
Additional Responsibilities:
Understand and apply the standards set out in all legislations that effects the customer
Act in a customer centric manner that is in line with service code
Manage colleagues and customers expectations and communicate appropriately
Self Management
Qualifications:
Grade 12
Bachelor's degree in finance or related field preferred
3-5 years collections experience
Previous credit control/online knowledge
Strong understanding of accounting principles and practices
Proficiency in Microsoft Excel and other accounting software
Key Competencies:
Knowledge of Online Retail
Basic financial acumen
General financial understanding and application
Strong verbal and written skills
Excellent communication and interpersonal skills
Ability to work independently and prioritize tasks effectively
Detail-oriented and organized with strong analytical skills
Experience working with customers to resolve payment issues
Knowledge of legal regulations related to debt collection is a plus
Ability to maintain confidentiality and handle sensitive information professionally