Our Client is a leading, ethical debt recovery agency that has been delivering professional financial solutions since 2008. We are currently seeking a dedicated and professional Debt Solutions Call Centre Agent to join our dynamic team in Johannesburg, where you will play a vital role in managing account receivables and facilitating positive financial outcomes for our clients.
This is an excellent opportunity for a results-driven individual to build a career within a reputable firm that prioritizes ethical conduct, transparency, and the preservation of client-debtor relationships. You will work in a high-tech environment, utilizing advanced collection systems to provide tailor-made solutions while ensuring full compliance with industry regulations and the Council for Debt Collectors.
Key Responsibilities
Conduct high-volume outbound and inbound calls to debtors to negotiate payment arrangements and resolve outstanding accounts.
Maintain accurate and detailed records of all interactions within our advanced debt collection software systems.
Adhere strictly to the ethical guidelines and legal codes set by the Council for Debt Collectors and the Association of Debt Recovery Agents (ADRA).
Perform tracing activities to locate debtors and ensure the accuracy of contact information.
Provide professional and sensitive communication to debtors to ensure the preservation of the client's brand image.
Meet and exceed monthly collection targets while maintaining high standards of service quality.
Participate in regular training sessions to stay updated on evolving debt collection laws and internal processes.
Requirements
Minimum of 1-2 years of experience in a debt collection or high-volume call centre environment.
Registration with the Council for Debt Collectors is highly advantageous.
Excellent negotiation, conflict resolution, and communication skills in English (additional local languages are a plus).
Strong computer literacy and experience with CRM or debt collection software.
Ability to remain calm, professional, and empathetic under pressure.
Matric certificate or equivalent qualification.
A clear criminal record and a commitment to ethical business practices.