Debt Collection Call Center Agent

What you will do:

• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management

Requirements

What you need:

• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence