Financial Services

Customer Support Officer At Prodevs

Prodevs·nigeria·Full Time·Onsite
Financial ServicesFull TimeOnsite
-

Monthly Compensation: 150,000 - 200,000

Reports to: Fleet & Driver Operations Manager

Role Summary

Provide first-line support to ProTaxi riders and drivers, ensuring that questions, complaints and trip-related issues are resolved quickly and professionally.

Key Responsibilities

  • Respond to rider and driver enquiries across phone, chat, email and other support channels.
  • Resolve first-line issues relating to trips, payments, accounts, bookings and the ProTaxi app.
  • Escalate technical, safety, payment and operational issues to the appropriate team.
  • Follow up on unresolved cases and ensure customers receive timely updates.
  • Maintain accurate records of customer complaints and resolutions.
  • Identify recurring customer issues and share insights with Operations and the ProDevs product team.
  • Support riders who have difficulty using the app or completing a booking.

Key skills

BA/BSc/HND
Apply Now

At a glance

Company

Prodevs

Location

, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 18, 2026

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