The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.
Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
Qualifications
Excellent verbal and written communication skills in German and English
Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
Solid ability to manage time effectively and juggle multiple priorities at one time;
Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;