Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic.
Experience & Skills Required:
Top Accountabilities:
End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
Purpose of the role:
Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics
Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
Work with multiple supply sites to deliver the volume.
Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function
Qualifications , Experience & Skills :
BSc Engineering/ Supply Chain
Minimum 8 years experience working in international logistics and customer service
End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
Expert in Import processes in East Africa
Fluent in English
Proven track record in implementing Change Management including including focus on people and process improvement
Experience of the S&OP/IBP cycle
Proven ability to influence stakeholders to deliver customer focused results
Proven ability to anlayse detail at pace and provide conclusions and recommendations
Experience in leading presentations and delivering results
Culturally aware and able to adapt communication styles where requires
Digital Capability: SAP APO, OMP/Kinaxis capability