Retail

Customer Success Manager At Bluechip Technologies Limited

Bluechip Technologies Limited·Lagos, nigeria·Full Time·Internship
RetailFull TimeInternship
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Job Objective

  • To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip's solutions.
  • The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.

Key Duties & Responsibilities

  • Serve as the primary point of contact for assigned customers throughout the customer lifecycle
  • Lead customer onboarding, solution adoption, and post-implementation success activities
  • Build strong, trusted relationships with customer stakeholders and decision-makers
  • Understand customer business goals and align Bluechip solutions to measurable outcomes
  • Conduct regular check-ins, business reviews, and success planning sessions
  • Track product usage, customer health metrics, and adoption trends
  • Identify risks, issues, and opportunities early and proactively manage escalations
  • Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience
  • Capture customer feedback and advocate for enhancements or improvements internally
  • Support renewals, upsell, and cross-sell opportunities in collaboration with Sales
  • Ensure customers achieve maximum value from Bluechip's solutions.

Key Performance Indicators (KPIs)

  • Customer retention and renewal rate
  • Customer satisfaction score (CSAT ≥ 4.2/5)
  • Product adoption and usage metrics
  • Time-to-value and onboarding success rate
  • Number of escalations resolved within SLA
  • Net Revenue Retention (NRR) and expansion support.

Education & Qualifications

  • Bachelor's degree in Business, IT, Engineering, or a related discipline
  • Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage
  • 3 - 5 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles
  • Experience working with enterprise or B2B customers in Technology, FSI, Telecoms, or similar environments.

Knowledge & Competencies:

  • Strong understanding of customer success frameworks and lifecycle management
  • Knowledge of enterprise software or business application solutions
  • Familiarity with business processes, KPIs, and value measurement
  • Understanding of change management and customer adoption strategies.

Skills:

  • Excellent stakeholder management and relationship-building skills
  • Strong communication, presentation, and facilitation abilities
  • Ability to translate customer needs into actionable insights and solutions
  • Problem-solving and analytical thinking
  • Strong time management and ability to manage multiple customer accounts.

Key skills

BA/BSc/HND
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At a glance

Company

Bluechip Technologies Limited

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 24, 2026

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