Customer Services Consultant-1

About the Role

• You will support existing and prospective customers across phone, email, and chat while identifying opportunities to recommend products and solutions that meet their needs. You will take ownership of customer issues and sales opportunities, maintain accurate CRM records, and collaborate with internal teams to support customer retention and growth.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues, complaints, and service requests with a high level of accuracy and ownership, escalating complex or unresolved issues when required.
• Provide clear, accurate information on products, services, pricing, and policies and follow up with customers to ensure satisfactory resolution and ongoing engagement.
• Conduct outbound and inbound sales conversations with existing and prospective customers, identify customer needs, and recommend suitable products or solutions.
• Meet or exceed individual and team-based sales and performance targets and convert service interactions into value-adding sales opportunities where appropriate.
• Manage the sales process from initial engagement to close, build and maintain a pipeline of prospects, and follow up on qualified leads.
• Build strong, long-term customer relationships that support retention and growth and maintain strong product and industry knowledge to effectively educate customers.
• Ensure CRM systems are consistently and accurately updated, adhere to compliance, quality assurance, and data protection standards, and collaborate with internal teams to enhance customer experience and commercial outcomes.

Requirements

• Previous experience in customer support, call centre, or telesales sales-based roles.
• Strong verbal and written communication skills and a confident phone manner with the ability to influence and persuade.
• Customer-centric mindset with a sales-driven approach.
• Ability to multitask and work under pressure.
• Proficiency with CRM systems and basic computer applications.
• Excellent interpersonal and relationship-building skills, active listening, and effective objection handling.
• Strong problem-solving and negotiation abilities, with good time management and attention to detail.
• Resilience, adaptability, and a continuous improvement mindset.Work in a Way That Works for You