Customer Service / Sales Intern At Ghi Assets Limited

Job Description

• Ensure adequate procedures are implemented and maintained.
• Ensure client requirements are maintained.
• Fully trained on all aspects of Ticketing, PTA's, fares and Customer Relations.
• Handle customer complaints and work in the capacity of the supervisor when none available
• Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target.
• Ensure the airline product is sold to its maximum capacity.
• Make sure that the uniform is worn in the correct way.
• Provide correct information regarding fares, ticketing, product knowledge and refunds to ticketing staff.
• Guide ticketing staff in right direction where to find information/answers to questions and queries.
• Work with supervisor and senior ticketing staff to organise incentives for ticketing staff to achieve VK sales target.
• Utilize the team roster to compile main roster including Saturday shifts and leave.
• Ensure all shifts are covered in case of training or unexpected sick leave.
• Produce daily stats figures on number and types of tickets issued.
• Develop an in-depth knowledge and understanding of the airline, IATA and Round the world fares.