Retail

Customer Service Representatives At Uridium Technologies

Uridium Technologies·Lagos, nigeria·Full Time·Onsite
RetailFull TimeOnsite
-

What We're Looking For

  • Excellent communication and interpersonal skills
  • Strong customer service and problem-solving abilities
  • Ability to handle enquiries, complaints, and customer requests professionally
  • Good knowledge of CRM, email, chat, and customer support tools
  • Relevant customer service experience is an advantage

Key skills

BA/BSc/HND

At a glance

Company

Uridium Technologies

Location

Lagos, nigeria

Employment

Full Time

Experience

Valid until

Not specified

Created

September 24, 2026

More opportunities

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