Hospitality

Customer Service Representative

G126 Continental Travels Limited (2 Openings)·Unknown, Nigeria·Full Time·Internship
Hospitalitymid-levelFull TimeInternship
-

G126 is the first uniquely active International travel service provider to introduce an ease in modern travel. We offer access to over 780 airlines, over 5,118,070 hotels in more than 290 nations and states and also providing numerous car rental location services globally. G126 services traverse the Americas, Germany, UK, Poland, Denmark , France, Italy, Austria, Belgium, Portugal, Switzerland,Spain, Sweden, Norway and Finland.

We are recruiting to fill the position below: Job Title: Customer Service Representative

Locations: Old Bodija, Ibadan - Oyo and GRA Phase 1, Port Harcourt Employment Type: Full-time

About the Role

We are seeking a Customer Service Representative who will serve as the first point of contact for our clients, handling inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints.

The ideal candidate is a strong communicator with a passion for problem-solving and a keen interest in the travel industry.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in person

Provide accurate information on travel packages, bookings, visa processes, and other services

Handle and resolve customer complaints in a timely and courteous manner

Process bookings, cancellations, and modifications in line with company procedures

Maintain accurate records of customer interactions and transactions

Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery

Follow up with clients to ensure satisfaction and gather feedback

Support the team in achieving customer satisfaction and retention targets.

Requirements

HND / Bachelor's Degree in a relevant field

1 - 3 years' experience in a customer service role.

Excellent verbal and written communication skills

Strong interpersonal skills and a customer-first attitude

Ability to multitask and work under pressure

Proficiency in Microsoft Office (Word, Excel, Outlook)

Familiarity with travel booking systems or CRM software is an added advantage

Problem-solving mindset with strong attention to detail.

Compensation

Probationary monthly salary: N180,000 – N250,000 (commensurate with experience)

Performance-based increment.

Opportunities for career advancement.

Pension, HMO, etc.

Apply Now

At a glance

Company

G126 Continental Travels Limited (2 Openings)

Location

Unknown, Nigeria

Employment

Full Time

Work style

Internship

Experience

mid-level

Valid until

Not specified

Created

November 5, 2026

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