Customer Service Representative - French Speaking At Consol Limited

Job Duties / Responsibilities / Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Requirements

Education Qualification:

• Minimum of an ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact centre operations certification.
• QAI Certified Contact Centre Agent.

Experience:

• 1-2 years relevant work experience a the Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.