Submit Cvs – New Recruitment At Sunculture Kenya Ltd
Full-Time
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent Regional Training Officer Key Responsibilities Lead the end-to-end onboarding journey for new sales teams in your region by facilitating structured orientation, embedding SunCulture’s sales process, and ensuring agents are equipped to succeed within their first 30–60 days. Design and deliver a region-specific training strategy aligned to national sales goals, incorporating digital modules, live sessions, and field immersion with continuous iteration based on agent performance trends. Use sales performance data (via BI and LMS) to build personalized training plans for field sales teams, with clear learning goals, field mentorship, and follow-up milestones. Own field coaching as a core function by conducting routine shadowing visits, modeling desired sales behaviors, and providing timely, actionable feedback to improve productivity and customer experience. Collaborate with Regional Sales Managers and Sales Team Leads to identify skills gaps, build targeted interventions, and co-own performance improvement for underperforming clusters. Support recruitment efforts by participating in assessments and agent interviews, ensuring selection criteria match field realities and competency expectations. Drive agent lifecycle management by engaging in retention check-ins, capturing training impact, and contributing to agent recognition and career growth conversations. Develop, digitize, and maintain training content on the Learning Management System (LMS), ensuring ease of access, completion tracking, and compliance with SunCulture standards. Champion systems adoption within the sales team by demystifying tools, supporting training needs, and driving field confidence in using SunCulture’s digital ecosystem. Track training budgets and resource usage, ensuring all activities are cost-effective, high impact, and aligned to SunCulture’s sales strategy and training philosophy. Key Requirements Passionate about developing others’ capabilities and empowering those around you. Willing to gain experience in doing’ what is being asked of others before learning how to train it. Effective communicator in front of small-medium sized groups of people. Comfortable with ambiguity and experience working in a dynamic environment. Have discretion in using budgetary allocations for the region and/or department Experience in solar/ off-grid pump systems would be an advantage. Experience working in a start-up would be an advantage. Experience training experientially would be an advantage Work experience as a sales agent is an added advantage Customer Service Representative Key Responsibilities: Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns. Resolving customer complaints or issues in a timely and efficient manner. Providing information to customers about products or services. Documenting customer interactions and transactions in a call center software or CRM system. Meeting or exceeding performance goals, such as call handling time or customer satisfaction. Keeping current with company and industry-related information to ensure accurate information is provided to customers. Identifying and escalating complex customer issues to a supervisor or manager as needed. Following up with customers to ensure their needs were met. Participating in training and development programs to improve skills and performance. Qualifications: Bachelor’s Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field. At least 2 years experience working in a call center as a Customer Service Representative; Knowledge of call center terminology, applications, and metrics Hands-on, detail-oriented, and strong execution skills. Good communication skills, both written and spoken, with the ability to interact with customers professionally Independent thinkers who can thrive in a fast-paced dynamic environment. Have the ability to handle pressure, meet deadlines Be organized and be good in time management Basic computer skills. Telesales Team Lead Key Responsibilities: Sales & Revenue Leadership Lead the telesales team to consistently achieve and exceed monthly and quarterly sales targets. Drive improvements in lead-to-sale and appointment-to-sale conversion rates. Monitor team sales performance and identify opportunities to improve conversion at each stage of the sales funnel. Set daily and weekly performance expectations and ensure the team remains on track to achieve targets. Identify opportunities for upselling, cross-selling, and add-on sales. Monitor revenue and units sold per executive and take corrective action where performance is below expectations. Work closely with Sales, Marketing, Customer Experience, and other relevant teams to improve lead quality and conversion. Lead Management & Pipeline Performance Ensure leads are contacted promptly and managed effectively throughout the sales cycle. Drive adherence to agreed lead response and follow-up SLAs, including 24–48-hour follow-up requirements. Monitor contact rates, call attempts, appointments, conversions, and lead ageing. Ensure no leads are unnecessarily left unattended, unworked, or without a defined next action. Analyze lead performance by source, campaign, product, agent, and customer segment to identify conversion opportunities. Provide feedback on lead quality and recommend improvements to lead allocation and targeting. Team Performance & Coaching Lead, motivate, and develop a high-performing telesales team. Conduct regular one-on-one coaching, performance reviews, call listening, and side-by-side coaching sessions. Use call recordings, CRM data, QA results, and sales performance data to identify individual coaching opportunities. Develop targeted performance improvement plans for underperforming team members. Recognize and replicate best practices from high-performing sales executives. Build a culture of accountability, ownership, continuous improvement, and customer focus. Ensure new team members receive appropriate onboarding, product knowledge, sales process, and systems training. Contact Center & CRM Management Ensure effective utilization of CRM and other telesales systems. Monitor key contact-center metrics including: Calls made per hour Contact rate Average talk time Follow-up adherence Dialer abandonment rate Lead response time Agent productivity Calls made per hour Contact rate Average talk time Follow-up adherence Dialer abandonment rate Lead response time Agent productivity Ensure accurate and timely lead dispositions and customer information within the CRM. Maintain high standards of CRM data quality and ensure all customer interactions are properly documented. Monitor team adherence to work schedules, attendance, and productivity expectations. Identify system, process, and workflow challenges affecting telesales productivity and escalate or resolve them appropriately. Customer Experience & Sales Quality Ensure the team delivers professional, accurate, and customer-centric sales interactions. Partner with Quality Assurance to monitor and improve call quality and sales compliance. Maintain agreed team QA and CSAT targets. Ensure sales executives accurately communicate product features, pricing, financing terms, payment obligations, and relevant customer information. Monitor customer complaints and escalations originating from telesales and implement corrective actions. Reduce sales cancellations, returns, and avoidable customer complaints through improved sales quality. Reporting & Performance Analytics Prepare and present regular telesales performance reports covering sales, conversion, productivity, revenue, quality, and customer outcomes. Use data to identify performance trends, bottlenecks, and opportunities for improvement. Conduct daily and weekly performance reviews with the team. Develop and implement action plans to close performance gaps. Provide management with insights and recommendations on lead quality, campaign performance, sales productivity, and customer behavior. Maintain accurate forecasts of expected sales and pipeline performance. Key Performance Indicators Success in this role will be measured across the following areas: Sales & Conversion Team sales target achievement Lead-to-sale conversion rate Appointment-to-sale conversion rate Units sold per executive Revenue generated Upsell, cross-sell, and add-on penetration Activity & Productivity Calls made per hour Contact rate Average talk time Follow-up SLA adherence Lead response time Schedule and attendance adherence Dialer abandonment rate Quality & Customer Experience QA score Customer Satisfaction (CSAT) Complaint and escalation rate Cancellation and return rate People Leadership Coaching completion Individual agent performance improvement Team engagement and accountability Performance management of underperforming executives Does this sound like you? Bachelor’s degree in Business Administration, Sales, Marketing, Customer Experience, or a related field. 3+ years of experience in telesales, outbound sales, contact center, or call-center operations, with at least 1–2 years in a supervisory or team leadership position. Demonstrated experience managing and achieving sales and conversion targets. Experience managing outbound sales teams in a high-volume environment. Strong experience with CRM and contact-center/dialer systems Strong understanding of sales funnels, lead management, conversion optimization, and pipeline management. Demonstrated experience coaching and developing sales executives. Strong analytical skills and the ability to interpret sales and contact-center performance data. Experience working with performance dashboards and reporting tools is an advantage. Experience in PAYGo, fintech, financial services, solar/energy, telecommunications, FMCG, or other high-volume consumer sales environments is an advantage. Sales Team Lead Roles & Responsibilities Recruitment and training. Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs Team Management Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity Track Lead generation and selling processes of the sales agents Coordinate aftersales customer service to ensure brand strength Sales Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand Procurement & Logistics Officer Roles & Responsibilities Procurement Management Source, negotiate, and purchase goods, materials, and services required for solar projects, ensuring cost-effectiveness and adherence to quality standards. Develop and maintain strong relationships with suppliers, vendors, and contractors to secure favourable terms, competitive pricing, and appropriate lead times. Coordinate with internal stakeholders, including project managers and engineers, to determine procurement requirements and specifications. Review purchase requisitions and create purchase orders in accordance with company policies and approved budgets. Monitor supplier performance and address issues or discrepancies relating to delivery, quality, pricing, and service levels. Inventory Management Maintain accurate inventory records and monitor stock levels of solar equipment, components, and spare parts. Forecast demand for materials and supplies based on project schedules, operational requirements, and historical consumption patterns. Implement effective inventory control measures to minimize excess inventory, stock-outs, and obsolescence. Conduct regular inventory audits and reconcile discrepancies between physical counts and system records. Coordinate with warehouse staff to ensure the proper storage, retrieval, and distribution of inventory items. Logistics Coordination Coordinate transportation and shipping logistics for incoming and outgoing shipments of solar products, equipment, and materials. Arrange freight services, carriers, and customs clearance for international shipments, ensuring compliance with applicable regulations. Track the movement of goods in transit and provide timely status updates to relevant stakeholders. Resolve logistics-related issues, including shipping delays, damaged goods, and documentation errors. Identify opportunities to optimize shipping routes and transportation methods to minimize costs and delivery times. Compliance and Documentation Ensure compliance with procurement policies, procedures, and applicable regulatory requirements. Maintain accurate records of procurement transactions, contracts, purchase orders, and vendor agreements. Prepare and review shipping documents, customs declarations, and import/export documentation. Assist in resolving legal or contractual issues related to procurement and logistics activities. Perform additional responsibilities as assigned from time to time. Don't Keep Share!: WhatsApp Tweet