The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent service delivery, prompt resolution of complaints, and a positive customer experience across the outlet.
Key Responsibilities
Welcome and attend to customers professionally and promptly.
Provide accurate information about products, services, prices, and promotions.
Process customer orders and ensure accurate and timely service.
Handle customer enquiries, complaints, feedback, and requests professionally.
Resolve customer issues within approved procedures and escalate complex matters when necessary.
Maintain accurate records of customer complaints, feedback, and resolutions.
Coordinate with outlet and operations teams to ensure seamless customer service.
Follow up on customer concerns to ensure satisfactory resolution.
Promote products and services where appropriate.
Maintain a clean, organised, and customer-friendly service environment.
Support customer satisfaction initiatives and contribute to achieving outlet service targets.
Requirements & Qualifications
HND / B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
3 - 4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Customer-focused, patient, courteous, and professional.
Ability to work under pressure and manage multiple customers effectively.
Basic computer proficiency.
Willingness to work shifts, weekends, and public holidays when required.