Our client seeks an experienced Customer Service Lead to oversee customer service, drive sales and coordinate daily service operations.
Key Responsibilities
- Receive customers, understand their needs and recommend suitable products and services.
- Prepare quotations, follow up on enquiries and convert them into sales.
- Coordinate job bookings, service delivery and customer updates.
- Handle complaints and ensure timely resolution.
- Monitor stock availability, coordinate orders and maintain accurate inventory records.
- Lead the customer service team and maintain service standards.
Requirements
- Proven experience as a Service Adviser, Customer Service Supervisor or Team Lead in an automotive service centre, tyre business or vehicle workshop.
- Demonstrated ability to sell automotive products and services.
- Strong customer handling, communication and complaint resolution skills.
- Experience in inventory control and service coordination.
- Ability to supervise a team and meet sales and service targets.