You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer's equipment and systems among others.
You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.
You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
You will perform any other duties that may reasonably be expected from a Customer Service Engineer.
This role provides support mainly for the Kwa-Zulu Natal region however you may be required to support other regions.
Your qualifications and experience:
Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
Valid driver's license
Own vehicle advantageous
You must be able to work overtime during week and weekends as well as on public holidays.