Customer Service & Admin Officer

Job Summary

• A reputable pharmaceutical company is seeking a smart, proactive, and customer-oriented Female Customer Service Officer to join its team in Abuja.

Key Responsibilities

• Attend to customer inquiries and complaints professionally.
• Build and maintain strong relationships with customers.
• Process customer orders and follow up to ensure timely delivery and customer satisfaction.
• Support sales activities and convert customer inquiries into business opportunities.
• Maintain accurate customer records and prepare periodic reports.
• Liaise with relevant departments to ensure efficient service delivery.

Requirements

• Minimum of OND/HND/B.Sc. in any discipline.
• Strong communication, customer service, and sales skills.
• Ability to identify customer needs and convert inquiries into sales.
• Proficiency in Microsoft Office applications.
• Previous experience in customer service, sales, or the pharmaceutical industry is an added advantage.
• Must possess a valid driver's license and be able to drive confidently.
• Ability to work with minimal supervision and meet set targets.