Customer Service Agent - Payables

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic and customer-focused Customer Service Agents to join our growing team, supporting a business-to-business payables campaign.

In this role, you will assist business customers and suppliers with queries relating to invoices, payment statuses, payment confirmations, deductions and outstanding payments. You will provide clear information, investigate customer concerns, update account details where required and ensure every interaction is handled professionally and accurately.

If you enjoy helping customers, resolving queries and delivering excellent service, and have experience handling payment-related inquiries, we would love to hear from you.

We offer comprehensive training, ongoing coaching and opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Respond to inbound customer inquiries in a professional and courteous manner.
• Assist business customers and suppliers with invoice, payment status and outstanding payment queries.
• Provide information regarding payment confirmations, remittance details and payment deductions.
• Investigate customer concerns and work towards timely, effective resolutions.
• Assist with requests to update supplier account and banking details, following the required verification procedures.
• Process customer requests and maintain accurate account records.
• Document customer interactions and actions taken using internal systems.
• Follow company policies, data protection requirements, compliance procedures and quality standards.
• Escalate complex queries when necessary.
• Achieve customer satisfaction, quality and productivity targets.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply.

We are looking for motivated, customer-focused individuals who enjoy problem-solving, communicating with customers and delivering a high standard of service.

To be successful in this role, you should possess the following:

• Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities and attention to detail.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Ability to manage customer queries professionally and accurately.
• Ability to work independently and as part of a team.
• A reliable work ethic and excellent attendance.
• A clear criminal record.
• Ability to successfully pass a drug screening assessment.

PREFERRED QUALIFICATION & EXPERIENCE

• At least 1–2 years of customer service experience, preferably within a contact centre.
• Previous experience handling payment-related, invoice or supplier inquiries.
• Experience in accounts payable support, payment processing or financial services customer support would be advantageous.

MCI Pay Transparency Statement

At MCI, compensation for both hourly and salaried employees is determined by a variety of factors, including but not limited to the job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if applicable), and external market considerations. Internal value analysis, including seniority, merit systems, and pay alignment, also contributes to fair and equitable pay decisions.

Compensation includes hourly wages or annual salaries as part of MCI's comprehensive total rewards package. Employees may also be eligible for additional incentives, such as performance-based bonuses, program-specific awards, and recognition for exceptional work.

MCI offers a robust benefits package that includes health insurance, life and disability coverage, paid holidays, and paid time off. Salary and benefits offerings may vary by geography and MCI subsidiary, ensuring compliance with local regulations and alignment with market norms.

MCI is committed to pay equity and does not use salary history as a factor in determining compensation. Additionally, MCI ensures compliance with all applicable regulatory minimum wage rates, exempt salary thresholds, and local labor standards in every location.

Conditions of employment:

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.