We are seeking a proactive, organised and customer-focused Customer Sales Officer to manage existing customer accounts, particularly registered dealers, distributors and business customers.
The successful candidate will handle customer enquiries and orders, maintain strong customer relationships, coordinate order fulfilment and encourage repeat purchases. The role focuses primarily on servicing existing customers and growing sales through established customer accounts rather than acquiring new customers.
KEY RESPONSIBILITIES
Manage relationships with existing customers, dealers and distributors.
Handle customer enquiries and orders through WhatsApp, phone calls and other approved channels.
Receive, confirm and process customer orders accurately.
Provide information on product availability, pricing and specifications.
Follow up on pending orders, payments and customer requests.
Coordinate with the Warehouse Team to ensure timely order fulfilment.
Maintain accurate customer account, sales and transaction records.
Encourage repeat purchases through regular customer engagement.
Identify opportunities to increase sales within existing customer accounts.
Handle customer complaints and escalate unresolved issues.
Prepare daily and weekly reports on customer enquiries, orders and sales activities.
REQUIREMENTS
Minimum of a Bachelor's Degree or HND in any discipline.
At least 2 years' experience in sales, customer service or account management.
Experience managing dealer, distributor or B2B accounts is an advantage.
Good communication and customer relationship management skills.
Proficiency in WhatsApp Business and Microsoft Office.
Strong organisational, follow-up and problem-solving skills.
Ability to manage multiple customer accounts and work with minimal supervision.
REMUNERATION & BENEFITS
Monthly Salary: 135,000.
Performance-based incentives.
Opportunities for professional growth and development.