Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in next generation networking technologies to build a multi-service network platform. Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.
We are recruiting to fill the position below:
Job Position: Customer Retention Specialist (NYSC Fresh Graduate)
Job Location: Lagos Island and environs, Lagos
Employment Type: Full-time
Workplace type: On-site
- We're looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
- You'll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.
- Resolve customer issues promptly, following established procedures and policies.
- Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi.
- Use CRM software to manage customer interactions and log every query accurately.
- Escalate complaints to the appropriate teams using the right tools.
- Suggest alternatives and solutions to resolve complaints on a priority basis.
- Develop retention strategies based on customer feedback.
- Negotiate with customers to renew contracts and retain their business.
- Assist customers with online payments and ensure they get value from our services.
- Report customer issues and trends to your Supervisor so management stays informed.
- Attend training and coaching sessions and stay up to date on our products and services.
- Bachelor's Degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field.
- Currently serving or have completed NYSC (NYSC fresh graduate).
- Must reside on Lagos Island or its environs.
- Excellent customer service and conflict resolution skills.
- Strong communication and interpersonal skills.
- Working knowledge of CRM, Excel, and Outlook.
- Ability to stay calm and professional under pressure.
- Empathy, patience, and strong organizational skills.
- A persuasive attitude and a passion for sales.
- N120,000 monthly.
- Hands-on training and coaching.
- A chance to build a career in the telecoms and internet services industry.
Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter describing your relevant experience and your vision for the role to: hr@swiftng.net using "Customer Retention Specialist " as the subject of the email.