Customer Operations Coordinator

REQUIREMENTS

• Matric, or equivalent qualification
• 4+ years in operations coordination, logistics or office management in manufacturing, events, construction or a similar fast-moving environment
• Hands-on scheduling of deliveries, drivers, teams or installations
• 2+ years running HR administration in a South African business, including disciplinary processes, leave and payroll inputs
• Strong with Google Workspace, spreadsheets, shared calendars and task tools (Todoist or similar
• Valid driver's licence
• First aid or health and safety representative training

DUTIES

• Scheduling and coordination, deliveries, collections, installations, rentals, driver and vehicle use, staff availability
• Resolve clashes between production, dispatch, rentals and installation before they happen, escalating capacity conflicts
• Book and confirm external transport, couriers and freight collections for local and export orders
• Run dispatch hands-on: packing lists, loading, and checks against the pre-dispatch checklist so every tent leaves with every component
• Make sure nothing leaves without payment cleared, working with Finance on incoming
• payments
• Schedule the installation team with full site briefs, equipment lists and client contacts
• Quote and invoice rental and installation clients, logging every quote in the shared sales pipeline
• Manage the rental calendar, bookings, deposits, loadouts and returns
• Inspect returned rentals within one working day, log condition, schedule repairs and invoice clients for damage
• Capture, route and track operational messages, requests and changes in the task system
• Deliver a weekly ops and people report to the Head of Operations and MD
• Run leave, attendance, overtime and absence tracking, and prepare monthly payroll inputs for Finance
• Coordinate recruitment logistics and onboarding: adverts, interviews, contracts, induction and first-week checklists
• Keep statutory compliance current: UIF, COIDA, Employment Equity reporting where applicable, health and safety appointments, first aid and fire training
• Schedule probation and performance reviews and make sure they happen on time.